Overall learning outcome:

To underline legal obligations of municipal elected officials for provision of quality WSS services and efficient organization of water services at the local level.

Specific learning outcomes:

• Participants are familiarised with LGU legal and institutional framework in water services sector and better understand their roles and responsibilities;
• Participants understand the importance of and need for improving the organisation of water service delivery at the LGU level;
• Participants develop their competences jointly hence ensuring collaborative approach to organisation and delivery of water

 Primary target group:

• LGU decision makers (mayors, speakers, councillors)

Secondary target group:

• Staff of LGU departments responsible for communal affairs (water services)
• PUC top and middle management
• PUC assembly and supervisory board members
• Promotion and selling staff from LGAs and APUCs
• Line ministries, regulators

Key topics:

General Aspects of Water Services

• Jurisdiction, Rights and Obligations,
• Organization of delivery of water services at the local level,
• Water services in urban and rural areas,
• Public Service Agreement (PSA) / Contract,
• Roles and Responsibilities at LGU’s level (LGU’s council, Mayor and departments, Public Utility Companies (PUCs), Customers)
• Strategic and business planning,
• Water quantity and water quality, including sanitary protection zones,
• Sustainability in provision of water services by PUCs.

Integrated Asset Management

• Legal framework in managing the assets at the LGU level,
• Ownership on infrastructure assets (water and wastewater infrastructure),
• Level of Service (LoS),
• Organization of Asset Management (AM) at the level of LGUs and PUCs,
• Roles and responsibilities in managing assets at the level of LGUs and PUCs (link to PSA),
• AM procedures at the level of LGUs and PUCs,
• Communication and coordination of AM activities between LGUs and PUCs.

Capital infrastructure investments

• Basics of Project Cycle Management (PCM),
• Preparation,
• Requirements from IFIs and donors,
• Implementation,
• Operation and Maintenance.

Water Services Management

• Human Resources Management,
• Customer Relationship,
• Non-Revenue Water Management,
• Performance of PUCs.

Tariff policy

• The tariff methodology,
• The main principles for the tariff setting,
• Key issues regarding the tariff structure,
• Explanation of the affordability principle,
• The needs for subsidy programmes for socially vulnerable groups.

Duration: 1 day